PRIVACY POLICY
1. Introduction
At MetaGameNation (“we,” “us,” or “our”), accessible via metagamenation.com (the “Website”), we are committed to safeguarding the personal data of our users and visitors. We recognize the fundamental importance of privacy and are dedicated to maintaining the highest standards of data protection and transparency. This Privacy Policy sets out how we collect, use, store, and disclose personal information in compliance with applicable data protection regulations, including the European Union’s General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).
2. Scope of Policy and Data Controller Role
This Privacy Policy applies to all users and visitors of metagamenation.com and governs the processing of all personal data collected through our Website, services, communication channels, or other means. For the purposes of applicable data protection laws, MetaGameNation is the data controller responsible for the processing of your personal data unless otherwise stated.
If you are a California resident, this Policy is also intended to inform you of your rights under the CCPA.
3. Categories of Data Processed
We may collect and process the following categories of personal data:
a) Usage Data
Information about how you interact with the Website, including your IP address, browser type, unique device identifiers, referring URLs, time and duration of visits, page views, and system activity logs.
b) Account Data
Personal details you provide when registering or managing an account with us, including your full name, postal address, email address, and phone number.
c) Profile Data
Information related to your preferences, game participation, purchase behavior, interests, and any surveys or user profiles completed on the Website.
d) Communication Data
Records of your correspondence and communications with us, including submitted support tickets, emails, and contact history.
e) Technical Data
Information collected from your device such as operating system, internet service provider, configuration settings, mobile network data, and other diagnostic information.
f) Transaction Data
Details regarding purchases and transactions made through the Website, including billing addresses, delivery information, payment method tokens, and transaction summaries.
g) Preference Data
Marketing preferences, notification settings, participation in promotions, and indicated areas of interest related to our services or third-party offers.
4. Legal Bases for Processing Personal Data
We process personal data only when lawfully permitted to do so. The legal bases upon which we rely include:
– Contractual Necessity: Processing necessary for the performance of a contract with you or to take steps prior to entering into a contract.
– Legitimate Interests: For the management and improvement of our services, security, fraud prevention, and maintaining user support services, provided such interests are not overridden by your data protection rights.
– Consent: Where you have provided explicit consent for processing, particularly for marketing or the use of non-essential cookies.
– Legal Obligation: Where processing is necessary for compliance with applicable legal or regulatory obligations.
5. Your Rights
We respect your legal rights concerning your personal data. These include:
– Right of Access: You may request confirmation about how your personal data is processed and obtain a copy of that data.
– Right to Rectification: You may request correction of inaccurate or incomplete data.
– Right to Erasure: You may ask us to delete your data under specific circumstances.
– Right to Restrict Processing: You may request the limitation of processing where there is disagreement about data accuracy or processing legality.
– Right to Data Portability: You may request a structured, commonly used, and machine-readable copy of personal data you have provided to us, and you may transmit that data to another controller.
– California Residents’ Rights: Under the CCPA, you have the right to request information about our data practices, request deletion, and opt-out of sales of your personal information, if applicable.
To exercise these rights, please contact us at [email protected].
6. Security Measures
We implement appropriate technical and organizational security measures to protect personal data from unauthorized access, alteration, disclosure, or destruction. These include:
– Data encryption in transit and at rest
– Access control with role-based permissions
– Firewalls and intrusion detection systems
– Secure backup and disaster recovery protocols
– Ongoing security training and awareness programs for all employees
7. International Transfers
Where data is transferred outside of the European Economic Area (EEA) or other jurisdictions with strong data protection laws, we ensure such transfers are subject to appropriate safeguards, including:
– Standard Contractual Clauses approved by the European Commission
– Compliance with regional data protection requirements
– Robust internal policies limiting international data transfers unless necessary
8. Data Retention
We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, including the satisfaction of legal, accounting, or reporting obligations. Retention periods generally follow this schedule:
– Usage and Technical Data: retained for up to 12 months to support analytics and security
– Account and Profile Data: retained for the duration of the user’s account plus 6 years for auditing and legal compliance
– Communication Data: retained for up to 2 years
– Transaction Data: retained for 7 years to comply with financial record-keeping requirements
– Preference and Marketing Data: retained until the user withdraws consent or requests deletion
9. Cookie Policy
We use cookies and similar tracking technologies for various purposes:
– Essential Cookies: Required for core site functionality and security.
– Functional Cookies: Enable enhanced personalization and user settings.
– Analytics Cookies: Help us understand website usage and optimize content.
– Performance Cookies: Monitor system behavior and page responsiveness.
Cookies may be set by us or third-party providers whose services we have integrated into our Website.
10. Cookie Management and Compliance
Under the GDPR and CCPA, users have the right to control how cookies are used. When you first visit metagamenation.com, you may accept or manage cookie preferences through our cookie consent banner. You may also change your preferences or revoke consent at any time in your browser settings or our cookie management tool.
California residents may use the “Do Not Sell My Personal Information” link (where applicable) to opt-out of certain types of third-party tracking or data sharing practices.
11. Special Protections for Children
Our Website and services are not intended for children under the age of 13. We do not knowingly collect or process personal data from anyone under 13 years of age. If we become aware that we have inadvertently collected data from a child without verified parental consent, we will take steps to delete such data promptly. If you believe a child has submitted personal information to us, please contact us at [email protected].
12. Policy Updates and User Notifications
We reserve the right to amend this Privacy Policy as necessary to reflect changes in legal, regulatory, or operational requirements. We encourage users to periodically review this Privacy Policy for any updates. Where material changes occur, we will take reasonable steps to notify you through the Website or other means of contact.
13. Contact Information
If you have any questions or concerns about this Privacy Policy, the way your personal data is handled, or would like to exercise your rights, please reach out to us:
MetaGameNation
Email: [email protected]
We are committed to full compliance with all applicable data protection laws and practices. Your privacy is a priority, and we welcome your questions and feedback regarding how we protect and process your personal data.